Maintenance of Data Center Server Farm Switch from 10:00 a.m. to 11:30 a.m. on 15 June, 2019 (Saturday)
Ref. No : ICTO-I-2019-171Posted by :SFCheang/UMAC
Department :ICTO-IUSPosted Date : 11/06/2019
Category :

Maintenance of Data Center Server Farm Switch from 10:00 a.m. to 11:30 a.m. on 15 June, 2019 (Saturday)
Service Information
System PlatformServer Farm Switch
Service(s)Server Connectivity at Data Center
Period10:00 a.m. to 11:30 a.m. on 15 June, 2019 (Saturday)
DetailsThis maintenance intends to strengthen system stability and reliability.The vendor confirmed that the redundant configuration of the server farm switch will continue to provide network connectivity during maintenance period.
Affected UsersThe following systems and services have been connected to the server farm switch. There will be no service interruptions if there is no unexpected situations.

Communication Services
  • Wired network service
  • Wireless network service
  • Unified Communications Platform (Phone service, voicemail service, conferencing service and eFax)

General Services
  • Printing
  • PersonalWeb
  • UM File Share
  • UMPASS Authentication Service
  • Virtual Computer Room
  • Video On-Demand (VOD)

Administration Information System
  • myUM Portal
  • All Oracle Form, Discoverer and Report applications
  • Check-in/Out System
All web-based Information services/applications,
  • ShareDM
  • Asset Management System
  • Centralized Chemical Inventory Management System
  • Counselling System
  • Computerized Maintenance Management System
  • Payment Gateway Bridge
  • Space & Drawing System

E-Learning and UNIX Systems
  • E-Learning (UMMoodle, e-Portfolio, Community)
  • UNIX System (IMAP, POP3, SMTP)
  • UNIX Remote Servers

Web, Emails and Other Services
  • Lotus Notes Workflow services (including e-Bulletin, e-Procurement, e-Proposal, QEMS Document Database, Web pages of Finance Office and Alumni and Development Office)
  • Internal Email Gateway SMTP service (
  • Staff Email Services
  • UM Email Services (
  • RC Websites
  • UM Web (
  • UM WebCMS System ( and all other websites that hosted on WebCMS system.
  • UM eMap System (
  • ICTO Account Page (
  • Digital sending through digital sender/copier in offices
  • AVM and Kiosk functions - Deposit Money to E-purse, Buy Printing Quota and Transfer to OPA and Pay Parking Fee for Student Monthly Pass
  • Car parking system
  • Meal plan system
  • Card information management system
  • Access control management software and website
  • Hostel lock management software
ContactICTO Help Desk Contact
Location : Room 2085, 2/F, Central Teaching Building (E5) (eMap)
Telephone : 8822 8600
Email :

In case of urgency during the maintenance period, please contact Winson:
Telephone : 8822 8602

Information and Communication Technology Office