Maintenance of UMPASS Authentication System during 9:30 a.m. to 4:00 p.m. on 19 July, 2020 (Sunday)
UMPASS 認證系統維護將於2020年7月19日(星期日)上午9:30至下午4:00期間進行
Ref. No : IAII-BR56SJPosted by :IrwinAI/UMAC
Department :ICTO-ACTSPosted Date : 15/07/2020
Category :

System Maintenance Announcement
Maintenance of UMPASS Authentication System during 9:30 a.m. to 4:00 p.m. on 19 July, 2020 (Sunday)
Service Information
System PlatformUMPASS Authentication System
Service(s)UMPASS Authentication Service
Suspension Period9:30 a.m. to 4:00 p.m. on 19 July, 2020 (Sunday)
DetailsICTO will perform maintenance on UMPASS Authentication System. During the said period, UMPASS Authentication Service will be suspended shortly or interrupted intermittently, users may not able to log in the systems via UMPASS Authentication Service. For details schedule on the affected services, please refer to the following table.

9:30 a.m. to 4:00 p.m. on
19 July, 2020 (Sunday)
Administrative Information Systems
  • myUM Portal
  • Web-based Information services/applications, including:
    Academic Staff Portfolio System Administrative
    Acquisition of Service System
    Annual Achievement Report Admin
    Budgeting System
    Car Reservation System
    Class and Exam Scheduling System
    Classroom Booking System
    Continuing Education System
    Contract Management System
    Contract Renewal
    Contribution of Provident Fund
    Course Catalog
    Course Result Entry System
    Credit-Based Tuition Fee & All-in-one Debit Note Generation System
    E-Channel Messaging System
    Event Management System
    e-Leave system
    e-Performance Appraisal System
    e-Procurement Management System
    Financial Information System
    Greeting eCard Sending System
    Guest Database
    Human Resource Self Service System
    Identity & Access Management System
    Locker Rental System
    Messaging Gateway
    News Submission and Release System
    Online Add Drop
    Online Verification System
    Outgoing Exchange Grant Application System
    Payment/Payroll Slip
    Postgraduate Progress Report System
    Publications Database
    RC Activities
    Research Grant Management System (RGMS)
    Research Publication Information System
    SI Credit-Based Tuition Fee
    SI Utilities Functions
    Souvenir & Publication Stock Management System
    Space Allocation System
    Sport Complex Facilities Booking Service
    Staff Housing Management System
    Staff Management System (including payroll module)
    Student Accounting System
    Student Case Management
    Student Feedback Questionnaire
    Student Information APP
    Student Job Vacancy System
    Student Smart-Point System
    Student Web For FO's Enquiry Student Account
    Study Plan
    Suggestion Scheme
    Teacher’s section list
    UM Donation Database
    UM Phone Book
    UM Student Account Collection System
    UM Resource Booking System
    Whole Person Development Programme Management System
  • Centralized Chemical Inventory Management System
  • Counselling System
  • Computerized Maintenance Management System
  • Point and Click System

E-Learning Systems
  • E-Learning (UMMoodle, Community, Qualtrics)

Other Web Applications and Services
  • Office 365 ProPlus
  • Outlook Web App (Staff Email Services)
  • UM@Connect
  • UM Web Content Management System
  • UM URL Shortener
  • Lab Equipment Enquiry Site
  • ICTO Account Information Page
  • Access Control Management System
  • Meal Plan System
  • Library Turnstile Access Control Management System
  • Library’s e-resources (databases, e-journals, e-books, etc.)
  • Library System (My Library account)
  • UMDrive
  • Zoom

Affected UsersUsers who use UMPASS Authentication Service to log in
ContactICTO Help Desk Contact
Location : Room 2085, 2/F, Central Teaching Building (E5) (eMap)
Telephone : 8822 8600
Email :

In case of urgency during the maintenance period, please contact:
Telephone : 8822 8410
Email :

Information and Communication Technology Office