| Service Information |
| System Platform | IT Service Management System |
| Service(s) | IT Service Management (https://itservice.um.edu.mo/) |
| Suspension Period | 1:00 p.m. to 1:45 p.m. on 8 January (Friday) 2021 |
| Details | Apply hotfix for IT Service Management System.
During the maintenance period, there will be about 20 minutes service interruption and the service will be resumed once the maintenance works are completed. |
| Affected Users | Staff who needs to access IT Service Management System for submitting request, tracking request status or approving/rejecting request during the period. |
| Contact | During the above period, service requests can be made through email to icto.helpdesk@um.edu.mo
ICTO Help Desk Contact
Location : Room 2085, 2/F, Central Teaching Building (E5) (eMap)
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo |