| Email forwarding problem of UM@Connect Student Email System |
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| Service Information |
| System Platform | UM@Connect Student Email System |
| Service(s) | Email forwarding |
| Interruption Period | From 15:30 to 21:30, 26th May 2021 |
| Reason of Interruption | Student email system is using the Cloud Email service provided by Microsoft. As proved by Microsoft,
there was a failure of their email protection system, and caused the email forwarding function of UM@Connect student email system to malfunction. After the email delivered to the student mailbox on UM@Connect, the system could not forward the email to the external email address configured before (i.e. Gmail, Yahoo, 163)
Microsoft noticed that they have fixed the issue at 21:30 and will publish a post-incident report within five days. ICTO will keep contact with our service provider to ensure the I.T. service of our University running stable. |
| Affected Users | Student |
| Contact | ICTO Help Desk Contact
Location : Room 2085, 2/F, Central Teaching Building (E5) (eMap)
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo |
Thank you for your attention and sorry for any inconvenience caused.
Information and Communication Technology Office |