Service Introduction of Campus Management and Development Office
校園管理及發展部服務簡介
Ref. No : GTTT-C6969XPosted by :GraceT/UMAC
Department :CMDOPosted Date : 26/08/2021
Category :
Bulletin
公告





English
Dear Colleagues and Students,

Upon the commencement of the new academic year, with the epidemic situation has been stabilized in Macau, all professors, students and staff members have returned to begin their new campus life. The Campus Management and Development Office is providing diversified and comprehensive services to our staff and students on campus; and would like to take this opportunity to briefly introduce our services to you. The Office supervises five functional administrative units, namely the Construction and Engineering Section, Energy Section, Facility Development Section, Facility Management and Maintenance Section, and Security and Transport Section.

To facilitate enquiry, the below table summarizes our key services with contacts and websites for easy reference. Alternatively, you are also welcome to call our Campus Management Hotline 8822 8700 for assistance. Should you have any comment/suggestion to our services, please do not hesitate to write to us via email: cmdo.suggestion@um.edu.mo.


General EnquiryContact: Ms. Grace Tang
Tel: 8822 8679
E-mail: cmdo.suggestion@um.edu.mo

Construction and Engineering Section
UM Campus Project Management, Design, Construction and Supervision
  • Construction works of laboratory, classroom, research center, office, Staff Quarter
  • Landscape and campus roads
  • Civil engineering and electrical & mechanical engineering works
Contact: Ms. Mandy Chu /
Ms. Annie Wong
Tel: 8822 4107 / 8822 8094
E-mail: ces_enquiry@um.edu.mo
Website: https://ces.cmdo.um.edu.mo


Energy Section
Repairs and Maintenance Services
  • Air-conditioning and heating ventilation facilities
  • Natural Gas System
  • Energy Monitoring System and Building Automation System (BAS)
For request of the above service, you may:
1) Place your request via Computerised Maintenance Management System (CMMS) with intranet connection:https://cmms.um.edu.mo/helpdesk/login.aspx;
2) Call Campus Management Hotline at 8822 8700
Contact: Ms. Suey Leong / Ms. Sarah Choi
Tel: 8822 8753 / 8822 4175
E-mail: es_office@um.edu.mo
Website: https://es.cmdo.um.edu.mo/our-services_en/

For urgent assistance during non-office hours, please contact Security Centre at 8822 4000.





Energy Management and Conservation Promotion
  • Campus energy management
  • Optimization of E&M equipment performance
  • Facilities retrofit and promotion of energy conservation
Contact: Mr. Felix Cheong
Tel: 8822 8087
E-mail: es_office@um.edu.mo
Website:
https://es.cmdo.um.edu.mo/our-services_en/

Facility Development Section
Staff Housing
  • Staff Quarters management
  • Staff housing application
Contact: Ms. Hapi Lam / Ms. Celia Choi
Tel: 8822 8478 / 8822 8449
E-mail: fds.staff_housing@um.edu.mo
Website: https://fds.cmdo.um.edu.mo/staff-housing/
Space Allocation
  • Application of additional space, return of occupied space, and existing space re-designation and remodeling
Contact: Ms. Phila Lei / Ms. Suzana Lin Rodrigues
Tel: 8822 9952 / 8822 8073
E-mail: fds.space_allocation@um.edu.mo
Website:https://fds.cmdo.um.edu.mo/space-allocation-improvementfds/
Dining and Retail Outlets Services
  • Outlet planning and leasing
  • Outlet operation management supervision
  • Outlet promotion
Contact: Mr. Dicky Lou / Ms. Beta Lam
Tel: 8822 8798 / 8822 8531
E-mail: fds.outlet@um.edu.mo
Website:
https://fds.cmdo.um.edu.mo/retails-dining/
Venue Support Services
  • Internal and external venue applications
  • Venue equipment and set-up support
Contact: Ms. Iris Choi / Ms. Jaclyn Lei
Tel: 8822 8662 / 8822 8460
E-mail: fds.venue@um.edu.mo
Website:https://fds.cmdo.um.edu.mo/venue-managementfds/

Facility Management and Maintenance Section
Repairs and Maintenance Services
  • Electrical and Mechanical Facilities
    Facilities such as lighting fixtures, electrical sockets, pumps, hot water system, UPS, generators, elevators and escalators, etc.
  • Building and Outdoor Facilities
    Facilities such as doors, windows, locks, ceilings, floorings, walls, furniture, pavements, driveways and railings, etc.
  • Water Supply and Drainage Facilities
    Facilities such as plumbing & drainage system, sanitary appliances, drinking fountains and underground sewage system, etc.

For request of the above service, you may:
1) Place your request via Computerised Maintenance Management System (CMMS) with intranet connection:https://cmms.um.edu.mo/helpdesk/login.aspx;
2) Call Campus Management Hotline at 8822 8700
Contact: Mr. Garrus Kok
Tel: 8822 8474
E-mail: fmm.maintenance_request@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/facility-maintenance/

For urgent assistance during non-office hours, please contact Security Centre at 8822 4000
Cleaning Services
  • Routine/periodical cleaning services
  • Event cleaning services
  • Deep cleaning services
  • Hazardous waste transportation
Contact: Ms. Jennifer Lei / Ms. Winnie Tang
Tel: 8822 4517 / 8822 8645
E-mail: fmm_cleaning@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/cleaning-and-pest-control/
Pest Control
  • Conduct regular pest control
  • Handle pest cases

For pest control cases, you may place your request via Computerised Maintenance Management System (CMMS) with intranet connection:
https://cmms.um.edu.mo/helpdesk/login.aspx
Contact: Mr. Canary Wong
Tel: 8822 8038
E-mail: fmm_cleaning@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/cleaning-and-pest-control/
Classroom AV and Teaching Equipment
  • Management and maintenance of visual system, audio system, AV control system and central clock system

Extra classroom AV equipment can be reserved online, please go to: https://myum.um.edu.mo/portal/ (login and select “Resource Booking”)
Contact: Mr. Fandy Chan / Mr. Alex Hong
Tel: 8822 2511
E-mail: fmm.classroom_support@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/services/classroom-audiovisual/

For urgent assistance during non-office hours, please contact Security Centre at 8822 4000
Venue AV Equipment Support Services
  • Venue AV equipment layout and operation
  • AV system inspection service for meeting room and laboratory
  • Provide technical advice on AV system

For AV system inspection, you may place your request via Computerised Maintenance Management System (CMMS) with intranet connection: https://cmms.um.edu.mo/helpdesk/login.aspx
Contact: Mr. Eddie Lam / Mr. Gino Wong
Tel : 8822 8436 / 8822 8448
E-mail:fmm.venue_support@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/services/classroom-audiovisual/
Landscape & Waterbody Management
  • Outdoor greening, landscape and waterbody management
  • Indoor potted plants and temporary arrangement
Contact: Mr. Jason Lao / Ms. Carmen Iao
Tel: 8822 8562 / 8822 8706
E-mail: fmm_landscape@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/landscape-management/
Campus Signage
  • Directories
  • Directional signs
  • Door plates
Contact: Ms. Maggie Ng
Tel: 8822 8440
E-mail: fmm_signage@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/campus-signage/
LCD Digital Signage System and Rolling Light Box
  • A communication channel for publicizing campus news, activities and promotion purpose
  • Both indoor and outdoor, single-sided and double-sided LCD digital signage system and rolling light box are available
Contact: Ms. Maggie Ng (Rolling light box)
Tel: 8822 8440
E-mail: fmm_signage@um.edu.mo

Contact: Mr. David Chong (Digital signage system)
Tel: 8822 8457
E-mail: fmm.venue_support@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/lcd-digital-signage-system-rolling-light-box/
Furniture and Moving Services
  • Set up exam venues, campus ceremonies and function rooms
  • Move UM assets and sundry materials on campus
  • Office relocation service
  • Acquire standard furniture and appliances for new building
  • Furnish new office
  • Acquire standard furniture for new academic staff
  • Replenish barreled distilled water for staff pantries
  • Send documents to Garbage Furnace for burning
Contact: Mr. Chris Chan / Mr. Jim Fong
Tel: 8822 8711 / 8822 8657
E-mail: fmm_moving_service@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/moving-service/
Recycling Services
  • Paper
  • Metal
  • Plastic
  • Disc
  • Toner cartridge
  • Battery
  • Glass
  • Electronic product
  • Used clothing
Contact: Ms. Jennifer Lei
Tel: 8822 4517
E-mail: jenniferlei@um.edu.mo
Printing Services
  • Application of bulk printing
  • Printing of examination paper
Contact: Ms. Josephine Wong
Tel: 8822 8476
E-mail: fmm_printing@um.edu.mo
Website: https://fmm.cmdo.um.edu.mo/printing-service/
General Administrative Support
  • Official mailing service
  • Ferry ticket requisition service for official trip
  • Publication subscription service
Contact: Mr. Vitor Drummond /
Ms. Tobe Wong
Tel: 8822 8605 / 8822 8646
E-mail: fmm_mail_dispatch@um.edu.mo
Website:
(Official mailing service)
https://fmm.cmdo.um.edu.mo/mailing-and-dispatch/

(Ferry ticket requisition)
https://fmm.cmdo.um.edu.mo/jetfoil/

Security and Transport Section
Security and Access Control
  • Access control management
  • CCTV surveillance
  • Parking control and traffic management
  • Emergency handling
  • Bicycle management
  • Lost and found
  • Application for Unmanned Aircraft Operations on Campus
Contact: Mr. Fernando Cheang/
Mr. Chu Ka Kin
Tel: 8822 8304 / 8822 4126
E-mail: sts.security@um.edu.mo
Website:
https://sts.cmdo.um.edu.mo/security-services/
Transport
  • UM fleet
  • Staff shuttle service
  • Campus loop shuttle service
  • Parking monthly pass application
Contact: Ms. Cherry Chu / Ms. Dora Leong
Tel: 8822 8439 / 8822 8651
E-mail: sts.transport@um.edu.mo
Website:
https://sts.cmdo.um.edu.mo/transport-services/
Fire Services
  • Fire Service inspection and maintenance
  • CCTV system inspection and maintenance
Contact: Mr. Alex Io / Mr. Plants Lai
Tel: 8822 8311 / 8822 8485
E-mail: sts.fire_services@um.edu.mo
Website:
https://sts.cmdo.um.edu.mo/maintenance-service-of-fire-service-system/

In addition, for the sake of providing a safe and hygienic campus environment to the UM community, deep cleaning and disinfection have been carried out for campus facilities prior to the beginning of the new academic year, hand sanitizers are also placed in lecture halls and classrooms for use. The cleaning and disinfection of classrooms will be strengthened after beginning classes, and all parties shall undergo temperature measurement and present Macao Health Code when entering campus buildings.

Furthermore, as the implementation of epidemic prevention measures have become normalized, CMDO would like to remind colleagues and students to maintain good personal hygiene. Remember to wear your mask and wash your hand frequently. Thank you for your kind cooperation!

The Campus Management and Development Office wishes you all good health with a pleasant and enriching academic year. We will sustainably strive for continuous improvement in our service quality and provide a campus environment that is suitable for teaching, scientific research, learning and living.


Best Regards,
Campus Management and Development Office