To: All Users
ICTO noticed that some users received phone calls claiming that the telecommunication service was operating abnormally and the service would be terminated shortly, and users are instructed to follow the voice prompt.
Therefore, we would like to call for your attention and note the following:
- If you receive similar suspicious calls, please hang up the line immediately. If you have any questions, you can visit the store of the telecommunication company or contact their customer service hotline for enquiry.
- If you are requested to perform actions such as those listed below, please DO NOT proceed without verification:
- Request to download an unknown application on your computer/mobile phone;
- Request to browse unknown websites;
- Request to provide personal information such as name, ID number, bank account number and password, etc.
- If the conversation involve money or threat to pay a ransom for any reason, please stop and think carefully, and DO NOT pay any ransom. You can consider reporting to police if necessary.
The contents and patterns of fraud will change constantly. If you have any further queries, please feel free to contact our Help Desk.
Thank you for your attention.
ICTO Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo
Information and Communication Technology Office
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