Dear colleagues,

Regarding the upgrade of Staff Email System from Microsoft Exchange 2013 Enterprise to Microsoft Exchange 2019 Enterprise, ICTO has completed the system preparation work in June. Starting on 21 July, ICTO will begin moving users' mailboxes to the new Exchange 2019 system by department. The first phase will start on the academic and administrative staff of faculty.

ICTO will contact the department representative for migration period. Users will also receive an email from "ICTO-noreply <ICTO-noreply@um.edu.mo>" with subject “Mailbox Migration to Exchange 2019” before their mailbox is migrated.

Migration arrangement:
• The migration will be divided into many batches.
• Each batch contains multiple mailboxes and will migrate one by one.
• The migration time depends on the size of the mailbox. It may take a few hours or even more than one day.

Impact during migration:
• During migration, you will be able to send and receive emails as usual.
• At the final phase of migration, there will be several minutes when you may not be able to access the mailbox. Please wait for the task to be completed.
• Once the email migration is completed, there will be a window prompt to restart Outlook. You can still use Outlook without a restart but a restart is recommended.

Should you have any enquiries or if you encounter any email problem during the migration, please feel free to contact ICTO Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office