To: All Staff
The service hours of technical support from Information and Communication Technology Office (ICTO) will be extended in order to provide immediate support to users during the University examination period. However, ICTO will mainly provide technical support for online examination beyond normal office hours and weekends.
| Date: | 20 May 2020 - 2 June 2020 (excluding Sundays) |
| Service Hours: | 9:00 a.m. - 10:30 p.m. |
| Hotline: | 8822 8600 |
| Email: | icto.helpdesk@um.edu.mo |
Teachers are advised to administer the examination from campus office so that instant technical support from ICTO could be provided whenever you encountered any technical problems during the online examination. If you are off campus, ICTO could provide limited remote support service, but please ensure your computer has SSL VPN client (Pulse Secure) installed and able to establish connection to the University's network.
Other reference information:
Should you have any enquiries, please feel free to contact our Help Desk.
Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo
Information and Communication Technology Office |