[For Staff Only] New in-house training courses: "Techniques on Complaint Handling" and "Process Innovation and Optimization"
	[僅供職員] 新一期內部培訓課程：「處理投訴技巧」及「流程革新及優化 」

Ref. No :	QLOO-CJMAGZ	Posted by :	QueenieLo/UMAC
Department :	ADMO-HRS	Posted Date :	06/10/2022
Category :
	Bulletin 公告

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Dear Colleagues,
各位同事：

To provide opportunities for your development, the Human Resources Section is going to hold the following training courses in November 2022:
為提供更多學習機會，人力資源處將於2022年11月舉辦以下培訓課程：

Techniques on Complaint Handling 處理投訴技巧 Process Innovation and Optimization 流程革新及優化 Course Title 課程名稱 : Process Innovation and Optimization 流程革新及優化 Course Outline 課程大綱 : How to identify the main process of an organization How to organize the process to satisfy the target customers Identify the priority of improvement Develop the target of process How to analysis process, measure and improve 如何識別一間機構的主要流程 如何組織流程以達到服務對象滿意 定立各項改善行動的優先性 成立流程/產品(服務)目標 如何進行流程分析﹑量度及改進 Trainer 導師 : Mr. Aldous Au from Macau Productivity and Technology Transfer Center 澳門生產力暨科技轉移中心 澳門生產力暨科技轉移中心 區紹華先生 Mr. Adolus Au is a trainer with more than 15 years training experience, topics covered Risk Assessment, Process Improvement, etc. 區紹華先生具有超過十五年培訓經驗，培訓內容包括風險管理、流程管理等。 Targets 對象 : UM Staff, priority to team leaders / supervisory level and Administrative Officers 澳大員工，團隊組長及行政主任優先 Dates and Time 日期及時間 : 1, 3, 8 & 10/11/ 2022 (Every Tuesday & Thursday /逢星期二及四) 18:30 - 21:30 Duration 總時數 : 12 hours (4 sessions in total) 十二小時（共四節） Certification 證書頒發 : Participants who achieve attendance of 100% will be awarded a certificate 出席率達80%之學員將獲發給證書 Language 授課語言 : Cantonese 廣東話 Venue 上課地點 : E11-1040 Enrollment Deadline 報名截止日期 : 17 October 2022 (Monday) 2022年10月17日（星期一） Enrollment Form 報名表 : Enrollment Form_Process Optimization.xls

Please note: 注意事項： Please fill in all the information requested in the enrollment form, or else that form will be voided. In case there are more than one applicant from the same unit, kindly be reminded to indicate the priority of each applicant. It is suggested to gather all the forms and submit to the respective head for filling in the priority. 請填滿報名表上一切資料，否則該表作廢。 當同一部門有超過一名員工報名時，務請分別指出各人的優先次序。部門可統一收集報名表後交給該部門主管填寫次序。

Kindly fill in and return the enclosed enrollment forms to Ms. Elizabeth CHAN or Ms. Queenie LO of the Human Resources Section on or before the deadlines.
請填妥附件之報名表並於上述截止報名日期或之前將表格送回人力資源處陳小姐或羅小姐收。

Enquiries/查詢：ext. 8526 / 8681, e-mail: HR_Training@um.edu.mo

Human Resources Section
人力資源處

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