It is usually helpful that you discuss the possibility of using counseling service with the colleague before making a referral. An anonymous referral often makes it difficult for our psychologists to develop trust with the staff. In fact, most people appreciate caring and support from people around them in their times of difficulty.
Except in dangerous situations, e.g. threats of self-harm or harm to others, the decision to accept or reject the referral is ultimately the staff's.
A referral may be made for consultation purposes, where our psychologists meet with the staff, make an assessment and offer recommendations to person who made the referral, given a written consent from the staff.
A referral may be made for counseling purposes, where our psychologists meet with the staff, make an assessment, develop a treatment plan and begin the counseling process.
Under the obligation to confidentiality of staff information in counseling, our psychologists are unable to disclose ANY information about the staff to ANYONE, including the person who made the referral, without a written consent from the staff.