| Dear Postgraduate Students,
According to the FMC decision dated 31 March 2021, the following PGH Refund Terms and Conditions will be effective from Academic Year 2021/2022:
PGH Refund Terms and Conditions effective from Academic Year 2021/2022
Refund terms and conditions of the Postgraduate House residence fee and summer stay fee effective from AY 2021/2022 are as follows:
A) For students who have NOT completed the PGH move-in procedure:
1) PGH residence fee and/or summer stay fee will be FULLY refunded to students who have paid their residence fee and/or summer stay fee but have not completed the PGH move-in procedure of the relative stay period and have sent a written request to PGH for the cancellation of the bed spaces before the relative stay period.
For example, if a student has not completed the PGH move-in procedure, s/he inform PGH by written request to cancel his/her 1st-semester accommodation application BEFORE 1 August. Then, the PGH residence fee for the 1st semester will be fully refunded to the student.
2) PPGH residence fee and/ or summer stay fee will only be refunded pro-rata according to the PGH refund table to students who have not completed the PGH move-in procedure of the relative stay period and have sent a written request to PGH for the cancellation of the bed spaces within the first month of the relative stay period. The day on which the written request is received by PGH is considered as the move-out date in the PGH refund table.
For example, if a student has not completed the PGH move-in procedure, s/he informs PGH by written request to cancel his/her 1st-semester single room application AFTER 1 August (for example, on 3 August). Then, 3 August will be considered as the move-out date. Therefore, a 1-month residence fee will be charged (MOP2,270) and the remaining residence fee of the 1st semester of MOP9,080 will be refunded according to the PGH refund table.
3) If students have paid their residence fee and/ or summer stay fee but have not completed the PGH move-in procedure within the first month of the relative stay period, their bed space will be cancelled by PGH. A 1-month residence fee or summer stay will be charged for this kind of case. The remaining residence fee or summer stay fee will be refunded in proportion to students according to the PGH refund table.
For example, if a student has not completed the PGH move-in procedure and PGH does NOT receive any request for extension of move-in or cancellation of the student’s 1st- semester single room application in Aug. Then, a 1-month residence fee will be charged (MOP2,270) and the remaining residence fee of the 1st semester of MOP9,080 will be refunded according to the PGH refund table. At the same time, the student’s single room application will be cancelled.
B)For students who have completed PGH move-in procedure, the PGH residence fee and/ or summer stay fee will be refunded pro-rata to students according to the PGH refund table with reasons of graduation, exchange (with supporting documents) or medical issues (with medical certificates from hospitals in Macau) only.
Example 1: If a graduate student paid residence fees of the 2nd semester for a single room and completed the move-out procedure in February, MOP 6,810 will be refunded.
Example 2: If a graduate student paid residence fees of the 2nd semester for a single room and completed the move-out procedure in April, no refund will be granted.
PGH Refund Table Effective from AY2021/2022
Regarding the calculation of the refund of residence fee/summer stay fee:
1. For students who have completed the PGH move-in procedure, the day of completing the PGH move-out procedure is considered as the move-out date;
2. For students who have not completed PGH move-in procedure, the day on which the PGH Student Housing receives the written request (email: sao.pgh@um.edu.mo) to cancel bed space is considered as the move-out date.
Refund of Residence Fee Arrangement
1. Students who moved out of PGH
In general, for students who are eligible for a refund and completed the PGH move-out procedure, the PGH residence fee will be refunded through direct credit (auto-pay) according to the students’ bank account information in the Student Information Web within 3 months of move-out. Please set up/update your Macau local bank account details in the SI Web.
2. Students who paid the residence fee but cancelled the application/did not move into PGH
In general, for student who applied for the PGH accommodation (for summer stay and/or 1st semester) in the 1st quarter of the year and paid the residence fee but cancelled the application/did not move in PGH, the PGH residence fee will be refunded through direct credit (auto-pay) according to the students’ bank account information in the Student Information Web in the 4th quarter of the year. Please set up/update your Macau local bank account details in the SI Web.
If students do not receive the refund of residence fee within the period stated above, kindly contact the Treasury Section (email: fo@um.edu.mo or tel: 8822 8349).
Thank you for your kind attention.
PGH Student Housing
Student Affairs Office - Student Resources Section
S3, G/F, Room G002
Tel: 8822 2660
Email: sao.pgh@um.edu.mo_
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