Dear students,
According to FMC decision dated on 31 March 2021, the following PGH Refund Terms and Conditions will be effective from Academic Year 2021/2022. The latest refund terms and conditions are subject to PGH website announcement. For details, please refer to: https://srs.sao.um.edu.mo/accommodation-fee-charges/
PGH Refund Terms and Conditions with effective from Academic Year 2021/2022
A) For students who have NOT completed the PGH move-in procedure:
1) PGH residence fee and/ or summer stay fee will be FULLY refunded to students who have paid their residence fee and/ or summer stay fee but have not completed the PGH move-in procedure of the relative stay period and have sent written request to PGH for the cancellation of the bed spaces before the relative stay period.
For example, if a student has not completed the PGH move-in procedure, s/he inform PGH by written request to cancel his/her 1st semester accommodation application BEFORE 1 Aug. Then, the PGH residence fee of the 1st semester will be fully refunded to student.
2) PGH residence fee and/ or summer stay fee will be refunded in proportion according to the PGH refund table to students who have not completed the PGH move-in procedure of the relative stay period and have only sent written request to PGH for the cancellation of the bed spaces within the first month of the relative stay period. The day on which the written request is received by PGH is served as the move-out date in the PGH refund table.For example, if a student has not completed the PGH move-in procedure, s/he inform PGH by written request to cancel his/her 1st semester single room application AFTER 1 Aug (for example, inform on 3 Aug). Then, 3 Aug will be served as the move-out date. Therefore, 1-month residence fee will be charged (MOP2,270) and the remaining residence fee of the 1st semester of MOP9,080 will be refunded according to the PGH refund table.
3) If students who have paid their residence fee and/ or summer stay fee but have not completed the PGH move-in procedure within the first month of the relative stay period, their bed space will be cancelled by PGH. 1-month residence fee or summer stay will be charged for this kind of case. The remaining residence fee or summer stay fee will be refunded in proportion to students according to the PGH refund table.For example, if a student has not completed the PGH move-in procedure, besides, PGH do NOT receive any information about extension of move-in or cancellation of his/her 1st semester single room application in Aug. Then, 1-month residence fee will be charged (MOP2,270) and the remaining residence fee of the 1st semester of MOP9,080 will be refunded according to the PGH refund table. At the same time, his/her single room application will be cancelled.
B) For students who have completed PGH move in procedure PGH residence fee and/ or summer stay fee will be refunded in proportion to students according to the PGH refund table with reasons of graduation, exchange (with supporting documents) or medical issues (with medical certificates from hospitals in Macau) only.
Example 1: If a graduate student who paid residence fee of 2nd semester for a single room and completed move out procedure in February, MOP 6,810 will be refunded.
Example 2: If a graduate student who paid residence fee of 2nd semester for a single room and completed move out procedure in April, no refund will be granted.
For enquiries, please contact Student Housing. (Tel：8822 2660 Email：sao.pgh@um,edu.mo )
PGH Student Housing
Student Resources Section
Student Affairs Office
Email: sao.pgh@um.edu.mo
Tel: +853 8822 2660