Information and Communication Technology Office (ICTO) has been providing support service to all staff and students of the University during the pandemic. In the past two weeks, Help Desk has answered many questions about working from home, accessing data, using administrative applications, online meetings, as well as questions about student accounts and related student applications. Help Desk also provided immediate remote support to assist users on resolving problem.

Help Desk will continue to provide limited IT support service between 4-8 July. Please note the arrangement below.

Service Type	Service Arrangement
Hotline Enquiry Tel: 8822 8600	Maintain Limited Support Service
Email Enquiry icto.helpdesk@um.edu.mo
E5-2085 Help Desk Counter	Closed If you have special need or request, please contact us by hotline or email, we will make separate arrangement according to urgency.

We will focus on providing remote support and try our best to provide necessary and urgent support services. Our hotline 8600 is always on during office hours.

If you have any enquiry, please call 8822 8600 during office hours or email to icto.helpdesk@um.edu.mo.

Thank you.

Information and Communication Technology Office