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Receive "Error encountered retrieving data" while opening Lotus WebMail

Receive the following error when opening Lotus WebMail.



To fix this problem

1. Launch Internet Explorer (Web browser)
2. Go to Tools - Internet Options - Basics
3. Press the button for Delete Cookies
4. Press the button for Delete Files
5. Go to Tools - Internet Options - Advanced
6. Go to Security - De-select "Do not save encrypted pages"
7. Restart Internet Explorer


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