New in-house training course: "Techniques on Complaint Handling"
新一期內部培訓課程: 「處理投訴技巧」
Ref. No : MLOI-B8RBV5Posted by :MichelleLoi/UMAC
Department :ADMO-HRSPosted Date : 25/01/2019
Category :
Bulletin
公告






Dear Colleagues,
各位同事:

To provide opportunities for your development, the Human Resources Section is going to hold the following training course in March 2019:
為提供更多學習機會,人力資源處將於2019年3月舉辦以下之培訓課程:

Complaint Handling
Course Title
課程名稱
:Techniques on Complaint Handling
處理投訴技巧
Course Outline
課程大綱
:
  • The most influential of handling patterns
  • The complaint handling techniques
  • The deconstruction of interpersonal relationship and perceptual position and skills of self-expression

  • 最具影響力的「處事模式」
  • 處理投訴之技巧
  • 人際關係、感染力及表達的重點技巧
Course outline (English & Chinese).pdfCourse outline (English & Chinese).pdf
Trainer
導師
:Ms. Teresa Chan from LOGOS Talent Consultancy Limited
陳葦珈小姐 - 樂道人才顧問有限公司

Trainer Profile.pdfTrainer Profile.pdf
Targets
對象
:UM Staff
澳大員工
Date and Time
日期及時間
:2 & 9 /03/ 2019 (Saturday)
10:00 - 13:00 & 14:30 - 17:30
Duration
總時數
:12 hours
十二小時
Certification
頒發證書
:Certificate will be awarded to participants who achieve attendance of 80% or above
出席率達80%或以上之學員將獲發證書
Class size
人數
:Maximum 20 pax
最多二十人
Language
授課語言
:Cantonese
廣東話
Venue
上課地點
:E11-1006
Enrollment Deadline
報名截止日期
:14/02/2019 (Thursday/星期四)
Enrollment Form
報名表
:Enrolment Form_Techniques on Complaint Handling.xlsEnrolment Form_Techniques on Complaint Handling.xls
Please note:
注意事項:
  1. Please fill in all the information requested in the enrolment form, or else that form will be voided.
  2. In case there are more than one applicant from the same unit, kindly be reminded to indicate the priority of each applicant. It is suggested to gather all the forms and submit to the respective head for filling in the priority.
  1. 請填滿報名表上一切資料,否則該表作廢
  2. 當同一部門有超過一名員工報名時,務請分別指出各人的優先次序。部門可統一收集報名表後交給該部門主管填寫次序

Kindly fill in and return the enclosed enrolment form to Ms. Michelle Loi of the Human Resources Section on or before the deadline.
請填妥附件之報名表並於上述截止報名日期或之前將表格送回人力資源處雷小姐收。

Enquiries/查詢: ext. 8594, e-mail: HR_Training@um.edu.mo

Human Resources Section
人力資源處