ICTO 2FA Tips - Change Mobile Device & Self-Service for 2FA

2FA is required when you access UM ICTO service outside campus network. If your mobile device change, lost, or damage when you are out of campus, ICTO provides the self-service that you can apply temporary passcode anytime and manage the 2FA devices by yourself with the connection of campus network.

When you lose the device with 2FA:

When you lose the device with 2FA:
You can access self-service for getting temporary passcode that helps you re-activate 2FA on other devices. The lost device can be simply removed and de-authenticated accordingly. You can also contact ICTO Help Desk for further assistance.

When you want to transfer the 2FA to new devices:

When you want to transfer the 2FA to new devices:
You need to re-activate 2FA service on the new devices. The 2FA on old device can be simply removed and de-authenticated if you do not need it anymore.

More: How do I reactivate 2FA service in my new mobile?

When you want to enable 2FA on multiple devices:

When you want to enable 2FA on multiple devices:
You can just repeat the same registration steps on the devices that you would like to setup 2FA. Having 2FA setup on multiple devices would be handy when a device is lost or damaged. You can verify the identity on other devices immediately.

More: Two-Factor Authentication Introduction Video

Other Tips:

• What is Two-Factor Authentication (2FA)?
• Learn about Two-Factor Authentication service (2FA)
• Easy way to activate Two-Factor Authentication (2FA)
• How to perform Two-Factor Authentication (2FA)


Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office